Complaints Policy

We always endeavour to provide the best service and products for our customers. However,
on rare occasions, we recognise that there may be times where our customers may not be
completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure
everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact
us as soon as you can in order that we can rectify any problems as soon as possible. Either
call us on: 07790022113 or 08009756445, write us at: 1 Jones Close, Fradley, Lichfield,
Staffordshire, WS13 8UD or email us at dave@djjonesplumbingandheating.co.uk on the
details at the top of this document.

We aim to respond within 7 days of receiving your complaint and where possible, will
provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a
Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the
unlikely event that we cannot remedy your complaint to your satisfaction you may wish to
refer your complaint to them. If you wish to do so please contact Which? Trusted traders in
the first instance on 0117 981 2929.